We will send your delivery either by:

First Class Post, First Class Recorded Delivery or a reputable carrier company.

As two of these methods of delivery require a signature on delivery, the delivery address given must have somebody present between 8.30am and 5.30pm to sign for the goods. We will contact you by e-mail with details of your delivery. Timed deliveries can be arranged at extra cost. Please contact us for details.

We are unable to deliver to PO Box numbers of BFPO addresses.

UK Mainland Deliveries

(excludes Scottish Northern Postcodes KW, AB, PH , PA or IV.)

Order value under  £49.99              £4.25 delivery charge

Order value  £49.99 or over             FREE delivery

Normally delivered within 3-4 days of receipt of order. (excludes  weekends)

UK Urgent Deliveries

(excludes Scottish Northern Postcodes KW, AB, PH , PA or IV.)

Order value under  £49.00          £9.00

Order value over £49.00             £5.00

Normally delivered next day of receipt of order. (excludes weekends)

UK Scottish Northern Counties Deliveries

Scottish Northern Postcodes KW, AB, PH, PA & IV

Order value under £49.99              £4.25 delivery charge

Order value £49.99 or over            FREE delivery

Normally delivered within  3 - 7 days of receipt of order. (excludes weekends)

UK Offshore Deliveries

Northern Ireland, Scottish Islands, Channel Islands, Scilly Isles, Isle of Man & Isle of Wight.

Order value under  £49.99              £4.25 delivery charge

Order value  £49.99 or over            FREE delivery

Normally delivered within 3 - 7 days of receipt of order. (excludes weekends)

Outside UK Deliveries

Please contact us for details of delivery charges to countries outside the U.K.

DELIVERY PROBLEMS & RETURNS

If you wish to return an item, for whatever reason, you must contact us first.

You have 7 days from the receipt of your order in which you can change your mind about purchasing the goods. Providing you inform us by letter, email or fax we will refund the full price paid for the goods. The goods should be returned to us in the same condition & packaging they were in when originally sent from us. The reasonable cost of returning undamaged goods must be borne by the customer & a proof of posting obtained.

Any promotional goods also sent must also be returned. This does not affect your statutory rights.

Goods Damaged on Deliveries

Any product damaged when delivered must be notified to us within 3 days of delivery. This can be done either by phone, fax or e-mail.

We will replace your goods free of charge or if no identical product is available we will offer a refund or alternative product at your discretion. We may arrange for the collection of the damaged goods.

Faulty Goods

Any goods supplied by us & found to be faulty will be either replaced free of charge or refunded in full.

Any product with a fault or manufacturing defect can be returned under the manufacturers warranty within a year of the purchase date. Before replacement or refund we and the manufacturer may inspect the product to ensure it has been used correctly & not been subject to misuse or negligent handling.

The faulty goods will be replaced with an identical item and any reasonable postage charges incurred by the customer refunded in full.

 If  an identical product is not available we will offer a choice of a full refund of the price paid and any reasonable postage charges incurred by the customer,

or at the customers discretion an alternative product of the same price delivered free of charge.

Guarantee & Limitation of Liability

We would like you to enjoy your purchases & will guarantee your total satisfaction.

If the quality of the merchandise you receive is not to your satisfaction, you are entitled to either (at our discretion) a full refund or replacement.

Our liability for any direct or indirect consequential loss is excluded.